We respect your privacy. This notice explains how we collect and use your personal information when you visit our website, contact us or book an experience at The Wild Rookery.
Who we are
The Wild Rookery is operated by Rookers Rest Glamping Cabin Limited, trading as The Wild Rookery. The company is the controller responsible for the personal information described in this notice.
Address: Rookery Farm East, Nye, Hewish, BS24 6TL
Email: thewildrookery@gmail.com
Website: www.thewildrookery.co.uk
Information we collect
Depending on how you use our services, we may collect:
Your name, email address and telephone number.
Booking details, including dates, guest numbers and selected experiences.
Payment status, transaction references and refund information.
Enquiries, feedback and correspondence.
Practical requirements or adjustments you ask us to arrange.
Marketing preferences, if you choose to receive updates.
Information about accidents, incidents or complaints where necessary.
Technical information about your website visit, such as your IP address, browser and device information, and information collected through cookies.
We usually receive information directly from you. If someone books on your behalf, they may provide your name or other details needed for the booking. Please share this notice with anyone whose information you provide.
How and why we use your information
Bookings and enquiries. We use your information to respond to enquiries, arrange and administer bookings, take payments, issue refunds and send practical information about your visit. Our lawful basis is taking steps at your request before entering into a contract, or performing our contract with you.
Other guests and practical arrangements. Where you are attending a booking made by someone else, we use necessary information to organise your visit and communicate with you. Our lawful basis is our legitimate interest in providing and managing our services.
Safety, complaints and business administration. We use relevant information to manage safety, investigate incidents, resolve complaints, prevent fraud and protect our business. Our lawful basis is our legitimate interest in running a safe and effective business, or compliance with a legal obligation where applicable.
Accounts and legal requirements. We retain appropriate transaction and business records to meet tax, accounting and other legal requirements. Our lawful basis is compliance with legal obligations.
Marketing. If you opt in, we may send you news about events, availability and experiences at The Wild Rookery. We rely on your consent. You can unsubscribe or contact us to withdraw it